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GDPR Compliance

Last updated: July 2026

Our Commitment to GDPR

lunar-leaf is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains how we comply with GDPR requirements and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: Processing is necessary to fulfill our travel services contract with you
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
  • Consent: You have given explicit consent for specific processing activities, such as marketing communications
  • Legal obligation: Processing is required to comply with legal requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a portable format and to request transfer of that data to another service provider where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the UK, the relevant authority is the Information Commissioner's Office (ICO).

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

Please provide the following information when making a request:

  • Your full name and contact details
  • A clear description of the right you wish to exercise
  • Any relevant information that will help us locate your data

Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our team at [email protected] with the subject line "Data Protection Enquiry."

International Data Transfers

We primarily process data within the United Kingdom and European Economic Area. If we need to transfer your data outside these regions, we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection practices
  • Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to your rights, we will also notify you directly.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Data

We do not knowingly process personal data of children under 16 years of age without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

Updates to This Information

We may update this GDPR compliance information periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

For questions or concerns about GDPR compliance or to exercise your rights:

lunar-leaf
47 Buchanan Street
Glasgow G1 3HL
Scotland, United Kingdom
Email: [email protected]

lunar-leaf

Travel agency based in Glasgow, crafting memorable journeys across Scotland and Europe.

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