Privacy Policy

Last updated: July 2026

Introduction

This Privacy Policy explains how lunar-leaf collects, uses, stores, and protects your personal information when you use our website or services. We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in compliance with applicable data protection laws.

Information We Collect

We collect information that you provide directly to us when you:

• Submit enquiry forms on our website
• Contact us via email
• Book travel services through our agency
• Subscribe to our communications

The types of information we may collect include:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication history with our agency

How We Use Your Information

We use the information we collect to:

• Provide travel planning and booking services
• Respond to your enquiries and communicate about your bookings
• Process payments and fulfill contractual obligations
• Improve our services and website functionality
• Send relevant travel information and updates (with your consent)
• Comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Travel service providers (hotels, airlines, tour operators) as necessary to fulfill your bookings
• Payment processors to handle financial transactions securely
• Legal authorities when required by law or to protect our rights

All third parties we work with are required to maintain appropriate security measures and use your data only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to our website.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Request transfer of your information to another service
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

lunar-leaf
47 Buchanan Street
Glasgow G1 3HL
Scotland, United Kingdom
Email: [email protected]