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Terms of Use

Last updated: July 2026

Agreement to Terms

By accessing or using the lunar-leaf website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Description of Services

lunar-leaf provides travel planning, booking, and consulting services for destinations in Scotland, the United Kingdom, and Europe. Our services include:

  • Custom itinerary planning
  • Accommodation and transport booking
  • Activity and tour coordination
  • Travel consultation and support

Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the website in any way that violates applicable laws or regulations
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use automated systems to access the website without our permission
  • Impersonate any person or entity

Booking Terms and Conditions

Enquiries and Quotes

Enquiries submitted through our website do not constitute a binding contract. Quotes provided are valid for 14 days unless otherwise specified and are subject to availability.

Booking Confirmation

A binding contract is formed when we send you written confirmation of your booking and you provide payment as agreed. All bookings are subject to availability and acceptance by us.

Payment Terms

Payment terms will be specified in your booking confirmation. Typically, we require a deposit at the time of booking with the balance due before departure. Failure to make payment by the specified dates may result in cancellation of your booking.

Pricing

All prices are quoted in British Pounds (GBP) unless otherwise specified. Prices include the services specified in your itinerary but may not include items such as travel insurance, meals not specified, or optional activities. We reserve the right to correct pricing errors.

Cancellations and Refunds

Cancellation policies vary depending on the specific bookings made on your behalf. We will inform you of applicable cancellation terms before confirming your booking. Cancellations must be made in writing. Refunds are subject to the cancellation policies of the service providers involved.

Changes to Bookings

If you need to modify your booking, we will make reasonable efforts to accommodate changes subject to availability and any fees imposed by service providers. We may charge an administration fee for significant changes.

Travel Documents and Insurance

You are responsible for ensuring you have valid travel documents, including passports, visas, and any required health certificates. We strongly recommend purchasing comprehensive travel insurance covering cancellation, medical expenses, and other potential issues.

Limitation of Liability

lunar-leaf acts as an intermediary in arranging travel services provided by independent suppliers. While we exercise reasonable care in selecting service providers, we are not responsible for:

  • Acts or omissions of third-party service providers
  • Events beyond our reasonable control (force majeure)
  • Personal injury, illness, or death resulting from acts of third parties
  • Loss or damage to personal property

Our liability is limited to the amount you paid for our services. This limitation does not apply where prohibited by law or in cases of our willful misconduct or gross negligence.

Your Responsibilities

You are responsible for:

  • Providing accurate information when making enquiries and bookings
  • Reviewing itineraries and confirmations carefully
  • Arriving at departure points on time
  • Complying with the rules and regulations of service providers
  • Ensuring your fitness for planned activities
  • Notifying us of any special requirements or medical conditions

Complaints

If you have a complaint about our services, please notify us as soon as possible. We will make reasonable efforts to investigate and resolve complaints promptly. Formal complaints should be submitted in writing within 28 days of the conclusion of your travel.

Intellectual Property

All content on this website, including text, images, graphics, logos, and software, is the property of lunar-leaf or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without permission.

Accuracy of Information

While we strive to ensure the accuracy of information on our website, we do not guarantee that all information is complete, accurate, or current. Information about destinations, services, and pricing is subject to change without notice.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the website's operation, availability, or the accuracy of information provided.

Indemnification

You agree to indemnify and hold harmless lunar-leaf, its officers, employees, and agents from any claims, losses, or damages arising from your use of our services or violation of these Terms.

Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of Scotland.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us:

lunar-leaf
47 Buchanan Street
Glasgow G1 3HL
Scotland, United Kingdom
Email: [email protected]

lunar-leaf

Travel agency based in Glasgow, crafting memorable journeys across Scotland and Europe.

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The information provided on this website is for advertising purposes. Results and experiences may vary. Travel services are subject to availability and booking terms. We recommend consulting with our team before making final travel decisions.

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